FAQ
Frequently Asked Questions
Last updated: October 24, 2026
Clear answers to common questions about orders, delivery, returns and customer service.
Shopping and orders
How do I place an order?
Select a product, choose the relevant product options, add it to your cart and complete the checkout form. An order confirmation will be sent to the email address entered at checkout.
Where do I find product details?
Each product page shows its description, current price and available options. Browse all items at All Products (https://linvako.com/collections/all).
Can I cancel my order?
Yes, if it has not been dispatched. Email customer support with your order number before shipment. Once the order has shipped, use the return process after delivery.
Shipping and tracking
How long does shipping take?
Order processing takes 1–3 business days. Standard shipping to the United States is estimated at 7–15 business days after dispatch, or 8–18 business days in total.
How do I track my order?
Available tracking details are emailed when your parcel is dispatched. Tracking updates may take up to 72 hours to appear.
How much is shipping?
The shipping charge for your order is shown in checkout before payment.
Can I change the delivery address?
Contact support before dispatch with your order number and the corrected address. Addresses cannot be changed once the carrier accepts the shipment.
Returns and refunds
What is the return period?
Submit your request within 30 calendar days after delivery. Unused items in original condition, with all components and packaging, qualify for change-of-mind returns, subject to the listed hygiene restrictions.
Who pays return shipping?
For change-of-mind returns, the customer pays return postage. For products delivered damaged, defective or incorrect, LINVAKO provides a no-cost return or other appropriate resolution.
When will I receive my refund?
Returns are inspected within 3 business days after receipt. Approved refunds are issued to the original payment method within 10 business days after inspection. Card issuers may take additional time to post the credit.
Account and customer support
Do I need an account?
You can use the available checkout options shown at purchase. Where account sign-in is available, you can use it to view your account information.
How do I contact LINVAKO?
Email service@linvako.com or phone +1 (616) 266-3725. Include your order number for help with an existing purchase.
Who operates this store?
LINVAKO is operated by Guangzhou Fengpei Trading Co., Ltd., a company registered in China. The registered address is displayed in the footer of this page.
LINVAKO
Operated by: Guangzhou Fengpei Trading Co., Ltd.
Registered address: Room 102, No. 102 Fengguang Road, Zhongxin Town, Zengcheng District, Guangzhou, Guangdong, China
Customer service: service@linvako.com | +1 (616) 266-3725
Website: https://linvako.com/