Return Policy
Return & Refund Policy
Last updated: October 24, 2026
This policy explains LINVAKO returns, eligible products, return shipping responsibility and how refunds are issued.
1. Return window
Customers may request a return within 30 calendar days after the order is delivered. The return request must be emailed within that 30-day period. Approved returns must be sent using the instructions provided by customer support.
2. Eligible products
Change-of-mind returns are accepted for items that are unused, in their original condition, with all supplied components and original packaging. Products that show use, damage caused after delivery, missing components or alterations are not eligible for a change-of-mind return.
Opened personal care or hygiene products cannot be returned for change of mind. These restrictions do not limit legal rights in cases of faulty, damaged or incorrectly supplied goods.
3. How to request a return
- Email service@linvako.com within 30 days after delivery.
- Include the order number, the product name and the reason for the return.
- For a damaged, defective or incorrect product, include clear photographs of the item and outer packaging.
- Customer support will send the applicable return instructions and return destination. Do not send returns to the company registered address unless instructed to do so in writing.
4. Return shipping costs
For eligible change-of-mind returns, customers pay the cost of shipping items back. If we delivered an incorrect product or a product that arrived damaged or defective, LINVAKO will provide a prepaid return label or another no-cost resolution. Original shipping charges are not refunded for change-of-mind returns.
5. Refund processing
After the returned package is received, its condition is assessed within 3 business days. Approved refunds are issued to the original payment method within 10 business days after the inspection is completed. Payment providers and card issuers may require additional time for the refund to appear on your statement.
If an item is missing components or does not meet the return conditions, customer support will explain the issue by email before making a decision. Your statutory consumer rights remain unaffected.
6. Order cancellation
Order cancellation requests must be sent to service@linvako.com before dispatch. Orders already dispatched cannot be canceled in transit and must follow the return process after delivery.
7. Incorrect, defective or damaged products
Please contact service@linvako.com promptly after delivery if the product is incorrect, defective or damaged. Include your order number and photographs. We will offer an appropriate replacement, refund or other remedy consistent with applicable consumer law.
8. Customer support
Email: service@linvako.com. Telephone: +1 (616) 266-3725. Please include the order number so that we can locate your purchase.
LINVAKO
Operated by: Guangzhou Fengpei Trading Co., Ltd.
Registered address: Room 102, No. 102 Fengguang Road, Zhongxin Town, Zengcheng District, Guangzhou, Guangdong, China
Customer service: service@linvako.com | +1 (616) 266-3725
Website: https://linvako.com/